Terms of Use

  • The website shopgenevievegozum.com (the "Website") including all content and infrastructure of the Website, is owned and operated by Kawaii Lifestyle Incorporated (the "Company", “us”, “our”) and is provided for your (the "User", "you", “your”) personal non-commercial use only, subject to the terms and conditions set out below. Kawaii Lifestyle Incorporation is located at #11 Justice Tuazon corner Major Dizon Industrial Valley Complex, Marikina City 1802 Metro Manila, Philippines trading as shopgenevievegozum.com and its subsidiaries, associates and officers unless otherwise stated.

 

  • In General Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. It is your responsibility to check this page regularly to take notice of any changes we may have made to the Terms of Service. 
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website. 
This Website also contains links to other websites that are not operated by the Company (the "Linked Sites"). The Company has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

 

  • Privacy Policy Our Privacy Policy incorporated by reference in these Terms of Service, sets out how we will use personal information you provide to us. By using this Website, you agree to be bound by the Privacy Policy, and warrant that all data provided by you is accurate.

 

  • Prohibitions You must not misuse this Website. Without limiting the breadth of the foregoing, you will not: commit, facilitate or encourage a criminal offence; transmit or distribute a virus, Trojan horse, worm, logic bomb, or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of the Company or its partners involved in the operation and maintenance of this Website. You shall not directly or indirectly take any action to unduly stress the Website, including by way of example and not limitation, incurring session lengths or conducting search queries that we reasonably determine to be abusive, launching or facilitating any denial of service attack on the Website, or using any scraper, robot, spider, or other automated mechanism to access the Website or download content. We reserve the right to monitor your use of the Website to provide guidance and assistance in the use of the Website, and to monitor your conformance with these Terms of Service. You acknowledge and hereby consent to such monitoring. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

 

  • Access and Equipment You shall be responsible for obtaining and maintaining access to the Website, all telephone, computer hardware and other equipment needed for access to and use of this Website and all charges related thereto. The Company shall not be liable for any damage to your equipment resulting from the use of this Website.

 

While it is the Company’s objective to make the Site accessible 24 hours per day, 7 days per week, the Site may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of Kawaii Lifestyle Incorporated, access to the Website may be interrupted, suspended or terminated from time to time.

 

  • Eligibility The services on shopgenevievegozum.com’s website as offered on the website is not available to minors under the age of 13 or to any users suspended or removed from the system by the Company for any reason. If you do not qualify, you may not use the website.
    • Intellectual Property, Software and Content The intellectual property rights in all software and content made available to you on or through this Website remains the property of the Company or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by the Company and its licensors. You may store, print, and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute, or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. 
You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by the Company or its licensors.

 

 

  • Terms of Sale By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Completed transactions (orders including validated payments) received before 11:00 am PHT Philippine Time (UHT+8:00) will be processed the same day except for Sundays and non-working holidays. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to the Philippines and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information. 
In order to contract with the Company you must be 18 years of age or over and possess a valid credit or debit card issued by a bank acceptable to us. The Company retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party that you have contracted with. This will usually be the Company or may in some cases be a third party. Where a contract is made with a third party, the Company is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

 

        Our Contract When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

        Pricing and Availability Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods that you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT at the rate appropriate to the Philippines. For international orders, the VAT will be deducted. Shipping costs, shipping insurance and VAT for shipping will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Order Total'. On the occasions that there is a promo of free shipping, no shipping charges, shipping insurance and VAT for shipping will be applied.

        Payment Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.

For payments via Dragonpay, you will have 2 banking days upon order confirmation to complete and verify your payment. If not, the order will be automatically cancelled and you will have to re-order the items. For a guide about holidays and weekends, please refer to the table below:

Day of Order

Holiday

Day 1

Day 2

Payment must be completed not later than

Monday

none

Monday

Tuesday

Wednesday 12 midnight

Tuesday

none

Tuesday

Wednesday

Thursday 12 midnight

Wednesday

none

Wednesday

Thursday

Thursday 12 midnight

Thursday

none

Thursday

Friday

Monday 12 midnight

Friday

none

Friday

Monday

Monday 12 midnight

Friday

Friday

Monday

Tuesday

Tuesday 12 midnight

Friday

Monday

Friday

Tuesday

Tuesday 12 midnight

Saturday, Sunday

Monday

Tuesday

Wednesday

Wednesday 12 midnight

           

For payments to be made by Cash on Delivery (COD), our authorized courier service will only release the item once an exact payment has been given. It’s your responsibility to provide the exact payment for your order because the courier does not carry change. If you are not available to receive the delivery during the first attempt. We will try to deliver the item forIf you wish to purchase the same item, you may visit our website to buy again.

Refunds Online orders cannot be returned to physical stores. Before you begin the process, please check if your item is qualified for return. We do not allow returns for Net Items which includes promo items, sale items, and for hygienic reasons underwear and socks. Swimwear whose hygiene liners are no longer attached may not be returned.

Contact us by email via: genevievegozum@gozumgroup.com.

You must contact us by email within 24 hours of you receiving the item. This will be counter checked via the reports submitted by our authorized courier. We will then send you a reply with a link to our returns form. Please print this returns form and fill it up. It is your responsibility to fill it up with the correct information and to make another copy of the returns form for yourself. Include this in the package together with the delivery receipt. It is your responsibility to make a copy of the delivery receipt for your reference. You must include the original copy of the delivery receipt for your return to be processed. We will be unable to process your returns without this returns form and delivery receipt. It is your responsibility to pack the items securely and make sure they will not be damaged in transit.

Please note that items that have been used, altered, damaged (unless factory defect), missing its hang tags cannot be returned. All items must be in brand new, sellable condition with all original tags still attached. All items received will be inspected.

You will also be responsible for the cost of shipping the item to us. Please bring the package to any LBC retail outlet. Unfortunately, we will not refund the cost of the shipping, handling and shipping insurance of the item back to us. We must receive the item within 7 calendar days from the date the order was placed with us, including shipping period.

Mail the items to:

returns@shopgenevievegozum.com

 

There is no need to provide an address. LBC will dispatch the items to us.

The company is not able to offer an exchange on returned items and all returned items will be refunded with a corresponding coupon code once they've been received and inspected by our warehouse. If you need a different size or color of an item, then you'll need to place a new order. To check on the status of your return, please log on to your account.

Once your return has been processed and approved, you will receive a return coupon code via email. This return coupon code will correspond to the exact amount of the merchandise being returned. Unfortunately we will be unable to refund you the shipping, handling and shipping insurance incurred in the original transaction. Your return coupon code will be valid for use for 30 days upon email. After that the return coupon code will expire and will be considered invalid. If your total for the new transaction is lesser than the amount in the return coupon code, we cannot offer you a refund for the difference. We strongly suggest that you consume the full amount in the return coupon code. If the total for your new transaction is more than the amount in the return coupon code, you will have to pay the difference. The new order will not be dispatched until full payment has been received for the whole transaction. We do not allow partial shipping.

Please note that the return coupon code is for one time use only and any merchandise redeemed with this return coupon code is considered final sale and cannot be returned anymore. All merchandise for purchases in the same transaction wherein the return coupon code is used are considered final sale. It is your responsibility to find the appropriate merchandise that will correspond to your return coupon code amount as closely as possible. We highly recommend that you make a separate transaction for other items that you would like to order that already exceed the amount covered by your returns coupon code.

   Coupon Codes Coupon codes may be given to refund a purchase and may be only be applied to purchases made through the account in respect of which the coupon code was offered and registered. Coupon codes are valid only for 30 days from the date emailed to you. It is your responsibility to check you email and spam filters for the corresponding email with the coupon code. Coupon codes are not redeemable for cash. They are for one time use only and no cash can be refunded if a lesser amount than the coupon code was purchased.

        Discount Codes Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.

      These T&Cs relate to all the Company promotions, competitions and discount codes (unless otherwise stated).

  • Only one promotion code can be used per order
  • The company reserves the right to implement a discount spend limit as it see fit.
  • Selected category exclusions may apply
  • A promotion code can't be used after an order has been placed
  • The conditions of use relating to any discount code will be specified at the time of issue.

Delivery You will be asked during the checkout process to check either one of the appropriate boxes for delivery instructions:

 

(1) I will personally receive the item.

(2) Someone else will receive the item for me.

 

It is your responsibility to make yourself or your representative available to receive the item when our authorized courier comes to make the delivery. If you choose the 2nd option, our courier will release the item to anybody in your delivery address to receive the delivery. Our company and authorized courier service many not be held liable for any loss or damage to the package once it has been received.

 

The Company aims to deliver within the time agreed upon at purchase. However, if the company is unable to guarantee that all orders will be delivered within the stipulated time frame.

 

As soon as your order is dispatched from our warehouse, you will be sent an email to confirm that your package is on its way. If the Company and our authorized courier is unable to meet the estimated delivery date the Company shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

For paid orders and you are unavailable to take delivery or collection, we may attempt delivery for a 2nd time. If you are still unable to receive the delivery for the 2nd attempt, the courier will send the item back to us and the transaction will be refunded to you via a one-time use coupon code. You will receive the coupon code via email. The amount on the coupon code corresponds to the total amount for the merchandise originally purchased. It will not include the shipping, handling, shipping insurance and VAT for shipping for the original order. You may use the coupon code to purchase items from our Website. The coupon code will be valid for 30 days upon email.

You can track your order online by logging on to your account. You will need your order number which is in the confirmation email we sent via email.

As a precaution, please keep the receipt of the delivered product. In the rare circumstance that your order has a defect or an item is missing from your order please follow the directions in our FAQ or contact Customer Service at shopgenevievecustomercare@gozumgroup.com.

  • Disclaimer of Liability The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law the Company and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect the Company’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

 

  • Linking to this Website You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists. 
You must not establish a link from any website that is not owned by you. 
This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

 

  • Disclaimer as to ownership of trade marks, images of personalities and third party copyright Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with the Company and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to the Company.

 

  • Indemnity You agree to indemnify, defend and hold harmless the Company, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

 

  • Variation The Company shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

 

  • Invalidity If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.

 

  • Complaints We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. Contact us at shopgenevievecustomercare@gozumgroup.com

 

  • Waiver If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

 

  • Governing Law and Jurisdiction These terms and conditions are to be construed in accordance with the laws of the Philippines and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Philippine courts.

 

  • Entire Agreement The above Terms of Service (including the Privacy Policy, any other Kawaii Lifestyle Inc policies linked to herein, and where relevant the Community Guidelines) constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and the Company. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Kawaii Lifestyle Inc.