FAQs

HOW DO I MAKE A PURCHASE?

Shopping at Shop Genevieve Gozum is easy peasy!

Just browse through our product catalog which is categorized for your convenience. You may also use the Search function if you are looking for a particular item.

Once you find something you like, just click on the ADD TO CART button.

You may then opt to continue shopping or proceed to checkout.

Checkout process is a breeze! Just click/rollover the shopping cart on the upper right side of the site and click checkout.

For payments via Paypal, simply click the "Paypal" button.

For other modes of payment please follow these steps:

1. Continue by filling out all the fields on the shipping address. An email address and a valid phone number are needed to continue with the checkout. Click "Choose Shipping Method".

2. Purchases P600 and over will get free domestic shipping in the Philippines. We charge P60 for shipping anywhere in the Philippines for purchases under P600. Please choose your shipping method and click "Choose Payment Method".

3. Choose DragonPay for all payments other than Paypal. Once you click "Complete Checkout" you will be routed to the DragonPay website and you can choose your preferred method of payment there (like Cash On Delivery, Over The Counter Payments, etc.)

WHAT PAYMENT METHODS DO YOU ACCEPT?

Once you check out you will be able to choose the following payment options:

Paypal, Visa, Mastercard and other credit cards processed through Paypal or Dragonpay.

Through DragonPay: COD by NinjaVan. Coverage Area: Metro Manila, Greater Manila Area, Cavite, Laguna, Batangas, Rizal, Bataan, Pampanga, Zambales, Tarlac, Pangasinan, La Union, Benguet, Nueva Ecija, Nueva Vizcaya, Isabela, Cagayan, Camarines Sur, Quezon Province, Albay, Camarines Norte, Cebu Island, Iloilo, Negros Occidental, Leyte, South Leyte, Samar Island, Davao del Norte, Davao del Sur, Misamis Oriental 

Through Dragonpay: Credit Card Payments, Online Banking (BDO, BPI, Metrobank, RCBC, RCBC Savings, Unionbank, UCPB, Chinabank, PNB, and EastWest Bank)

Through Dragonpay: Over-The-Counter Banking (Banco de Oro (BDO), Bank of the Philippine Islands (BPI), Metrobank, Rizal Commercial Banking Corp (RCBC), Chinabank, EastWest Bank (EWB), Landbank, Maybank, Philippine National Bank (PNB), Security Bank, United Coconut Planters Bank (UCPB), and Unionbank)

Through Dragonpay: ATM Payments - BDO, BPI, Unionbank, Chinabank, RCBC, PNB and UCPB 

Through Dragonpay: Over-The-Counter Non-Bank - Bayad Center, LBC branches, SM Payment Counters, Robinsons Department Stores (RDS), Cebuana Lhuillier and M.Lhuillier branches nationwide

Through Dragonpay: G-Cash

Any questions or concerns? Send us a message! 

IS IT SAFE TO USE CREDIT CARD ON YOUR WEBSITE?

Definitely! All credit card payments are processed through Paypal's or Dragonpay's secure checkout system. We never store any of your credit card details.

DO YOU ACCEPT RETURNS & EXCHANGES?

We can only accept returns for damaged items. We will gladly replace them or give you store credit or gift certificate if the particular item is no longer in stock.

We accept exchanges for up to 1 time for either size or color. Please email us for any concerns regarding your purchase.

DO YOU ACCEPT INTERNATIONAL ORDERS?

We will have to compute the shipping by weight and we will give you a quotation first before proceeding with your order. Please send us a message to inquire.