Genevieve Gozum

Terms of Use

      1. The website shopgenevievegozum.com (the "Website") including all content and infrastructure of the Website, is owned and operated by Kawaii Lifestyle Incorporated (the "Company", “us”, “our”) and is provided for your (the "User", "you", “your”) personal non-commercial use only, subject to the terms and conditions set out below. Kawaii Lifestyle Incorporation is located at #11 Justice Tuazon corner Major Dizon Industrial Valley Complex, Marikina City 1802 Metro Manila, Philippines trading as shopgenevievegozum.com and its subsidiaries, associates and officers unless otherwise stated.
      2. General Conditions: The use of this Website, referring to the products and services available thru this Website, (referred to as the “Services”) are subject to the following terms, conditions and notices (collectively called the “Terms of Services”).

        By availing the “Services” you bound yourself, and forthwith agree to be bound, to all the Terms of Service, that are updated from time to time. As such, it is your duty to check regularly of any changes in this page so that you will be aware and knowledgeable to all the changes in the Terms of Service.

        We reserve the right to withdraw or amend the Services without prior notice, hence, access to the Website, although permitted, is on a temporary basis. Therefore, we incur no liability whatsoever should the Website not be available at any given time or for certain period of time. Or, we may restrict access to some parts or all of the Website.

        This Website is also linked to other websites not operated by the Company, called the “Linked Sites”. Be advised that the Company exercises no control over the “Linked Sites”. Therefore, the Company is exempt from any responsibility for them or for any loss or damage that may arise from your use of them. Further, your use of said “Linked Sites” shall subject you to the terms of service of each such site used.

      3. Our Privacy Policy – Incorporated by reference are the Terms of Service (terms, conditions and notices) which promulgate and sets out how the Company may use the personal information you provided us. In case of use of this Website, you understand and agree to be bound by the Privacy Policy. You further warrant that all data provided by you are all true and correct.

      4. Limitations On the Use – Do not misuse this Website. You should not and avoid to commit, facilitate or encourage the commission of a criminal act, transmit or distribute a virus, Trojan horse, worms, logic bomb, or post any other materials characterized as malicious, technically harmful, in breach of confidentiality, and/or otherwise obscene and offensive; to hack into in any aspect of the service, corrupts data, cause annoyance to other users; infringe upon persons’ proprietary data, send any unsolicited promotional advertising (spam) or attempt to affect performance or functionality of any computer facilities of the Company or its partners involved in the operation and maintenance of the Website. You shall not abuse, incur session length, or conduct search queries that the Company considers to be abusive, or acts that will amount to denial of service or attack on the Website, or by the use of mechanism to access or download content such as but not limited to scraper, robot, spider or other automated machine.

        Considering these limitations in the use of the Website, we shall monitor your use so as to provide guidance and assistance in its use, and, likewise, to monitor your conformance with these Terms of Service. You shall, and by these terms agree, to our monitoring of your use of the Website.

        Therefore, we shall not be liable for any loss or damage caused by a distributed denial of service-attached virus or other harmful material that might infect your computer equipment, computer programs, data or other proprietary material due to your use of the Company’s Website or to your downloading of any material posted on it, or any Website linked to it.

      5. Access and Equipments:You shall maintain for your account all telephone, computer hardware, and other equipment needed for access to and the use of the Website. All charge thereto shall be your personal liability. As such, the Company shall not be liable for any damage to your equipments resulting from the use of this Website.

        We shall advise you that access to the Website may be interrupted, suspended or terminated from time to time. Although it is our Company’s desire to provide a continuous service on a twenty four (24) hour basis, 7 days a week, the Site may be unavailable from any time due to routine maintenance, and circumstances both within and outside of the control of Kawaii Lifestyle Incorporated.

      6. Persons Not Permitted to Use:The use of the Website and the services it offered are not available to minors or person below the age of 13. Its use may be denied to users suspended or removed from the system by the Company for any reason so that users and or persons not qualified may not use the Website.

      7. Intellectual Property Right of Its Software & Contents:All the contents and software available to you on this or through this Website shall remain the property of the Company or its licensors, and, is protected by copyright laws and treaties all over the world. You may however store, print and display the contents supplied solely for your own personal use. Thus, you are not permitted to publish, manipulate, distribute or reproduce, in any form, any of the contents or copies thereof supplied to you or which appears in the Website or you may not use said contents in connection with any business. You are prohibited from modifying, translating, reverse engineering, decompile, disassemble or create derivative works based on any software or documentation supplied by the Company.

      8. Conditions/Terms of Sale: You can purchase, buy and order a product subject to the following terms and conditions. All orders are subject to availability and ordered articles or merchandize shall have a confirmed price. Transactions including validated payments that are received before 11:00 a.m. PHT Philippine Time (UHT + 8:00) may be processed the same day. Orders and deliveries should be limited only in areas within the Philippines and shall be subjected due acts of God or postal delays to exempt the Company from liability.

        Delivery charges are posted in the Website. Please review them before orders are made. You must however be 18 years of age or over, with a valid credit card or debit cardholder issued by a bank acceptable to us. The Company however reserves its rights to refuse any orders. If accepted, then you will be informed by an order confirmation e-mail. A contract placed with a third party does not covert us into an agent or a principal. The contract made by you and the third party are also subject to our terms of sale.

        It is understood however that the moment you placed an order, all details provided by you are true and correct. Such as that you are authorized to use your credit and debit card, and have sufficient funds to cover the cost of goods. All products advertized are subject to changes. Foreign products cost including services may change from time to time.

      9. Our Contract: Upon ordering, the company shall confirm receipt of the order by sending you an order confirmation e-mail. Such e-mail constitute only an acknowledgement of the orders placed, and should not be construed an acceptance of your order. Only when we send you an email for shipping confirmation that the goods that you ordered have been dispatched. Only goods listed in the shipping confirmation e-mail sent at the time of delivery shall be the subject of the contract between you and the Company.

      10. Pricing and When Available: Prices, details and description of goods and merchandise may be subject to errors that appear in the Website. Should an error occur, in the price of any goods ordered, the Company shall inform you as soon as possible. We shall therefore give you an option of reconfirming your order at the correct price or, you may cancel your order. Should we fail to contact you, the transaction is automatically void. Had you tender payment already, the Company shall refund you in full.

        In case of completed transactions, prices shall include VAT at Philippine rate. For international orders, the VAT will be deducted. Shipping cost, shipping insurance and VAT on shipping cost shall be charged. These charges shall be included in the total receipt. Should there be a promo excluding shipping charges, shipping insurance and VAT, such charges shall not be included in your order.

      11. Manner of Payment: When orders are made, there will be a pre-authorization check to ensure that your payment card or payment account has sufficient funds. Goods will not yet be dispatched until the pre-authorization check is fully completed. Your card or your payment account will be debited once the order has been accepted.

        For payments thru Dragonpay, you will have 2 banking days to complete and verify your payment. If not, the order is automatically cancelled and you will have to re-order. Please refer to the table below as your guide.

         

        Day the order was placed

         

        Holiday

         

        Day 1

         

        Day 2

         

        Payment must be completed not later than

        Monday

        none

        Monday

        Tuesday

        Wednesday12 midnight

        Tuesday

        none

        Tuesday

        Wednesday

        Thursday 12 midnight

        Wednesday

        none

        Wednesday

        Thursday

        Thursday 12 midnight

        Thursday

        none

        Thursday

        Friday

        Monday 12 midnight

        Friday

        none

        Friday

        Monday

        Monday 12 midnight

        Friday

        Friday

        Monday

        Tuesday

        Tuesday 12 midnight

        Friday

        Monday

        Friday

        Tuesday

        Tuesday 12 midnight

        Saturday, Sunday

        Monday

        Tuesday

        Wednesday

        Wednesday 12 midnight

      12. Returns & Refunds:Online orders cannot be returned to physical stores.Before you being the returns process, please check if your item is qualified for return. We do not allow returns for Net Items which may include the following: promo items, sales, and for hygienic reasons underwear and socks. Swimwear whose hygiene liners are no longer attached may not be returned.

        Within 24 hours of receipt of your order, please make sure to ship the item back to us. You will find the link to the returns form in the shipping confirmation that was e-mailed you. Please click the link and download the returns form.

        Please print this returns form and fill it up. It is your responsibility to make sure all the information is true and correct. Include this in the package together with the original delivery receipt. It will be your responsibility to make a copy of the returns form and delivery receipt for yourself. We will be unable to process your returns without this return form and delivery receipt. It is your responsibility to pack the items securely and make sure they will not be damaged in transit.

        Please note that items that have been used, altered, damaged (unless factory defect), missing its hang tags cannot be returned. All items must be in brand new, sellable condition with all original tags still attached. All items received will be inspected.

        You will also be responsible for the cost of shipping the item to us. We require that you use our authorized courier service LBC. Unfortunately, we will not refund the cost of the shipping, handling and shipping insurance of sending the item back to us. We must receive the item within 7 calendar days from the date the order was placed with us, including shipping period.

        Mail the items to:      returns@shopgenevievegozum.com

        There is no need to provide a shipping address. LBC will automatically dispatch the items to us.

        The Company is not able to offer an exchange on returned items and all returned items will be refunded with a corresponding coupon code once they’ve been received and inspected by our warehouse. If you need a different size or color of the items, then you’ll need to place a new order. To check on the status of your return, please log on to your account.

      13. Coupon Code: Once your return has been processed and approved, you will receive a coupon code via email. This coupon code will correspond to the exact amount of the merchandise being returned. Unfortunately we will be unable to refund you the shipping, handling and shipping insurance incurred in the original transaction. Your coupon code will be valid for use for 30 days upon email. After that the coupon code will expire and will be considered invalid. If your total for the new transaction is lesser than the amount in the return coupon code, we cannot offer you a refund for the difference. We strongly suggest that you consume the full amount in the coupon code. If the total for your new transaction is more than the amount in the coupon code, you will have to pay the difference. The new order will not be dispatched until full payment has been received for the whole transaction. We do not allow partial shipping.

        Please note that the coupon code is for one time use only and any merchandise redeemed with this coupon code is considered final sale and cannot be returned anymore. All merchandise for purchases in the same transaction wherein the coupon code is used are considered final sale. It is your responsibility to find the appropriate merchandise that will correspond to your coupon code amount as closely as possible. We highly recommend that you make a separate transaction for other items that you would like to order that already exceed the amount covered by your coupon code.

      14. Discount Codes:Discount codes may be offered from time to time to account holders. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.

        These Terms & Conditions relate to all the Company promotions, competitions and discount codes (unless otherwise stated).

        1. Only one promotion code can be used per order.
        2. The Company reserves the right to implement a discount spend

        limit as it see fit.

        1. Selected category exclusions may apply.
        2. A promotion code can’t be used after an order has been placed.
        3. The conditions of use relating to any discount code will

        be specified at the time of issue.

      15. Delivery: You will be asked during the checkout process to check one of the appropriate boxes for delivery instructions:

        (1)  I will personally receive the item.

        (2)  Someone else will receive the item for me.

        It is your responsibility to make yourself or your representative available to receive the item when our authorized courier comes to make the delivery. If you choose the 2nd option, our courier will release the item to anybody in your delivery address. Our Company and authorized courier service may not be held liable for any loss or damage to the package once it has been received.

        The Company aims to deliver within the time agreed upon at purchase. However, if the Company is unable to guarantee that all orders will be delivered within the stipulated time frame.

        As soon as your order is dispatched from our warehouse, you will be sent an email to confirm that your package is on its way. If the Company and our authorized courier is unable to meet the estimated delivery date of the package, the Company shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

        For paid orders and you are unavailable to take delivery or collection, we may attempt delivery for a 2nd time. If you are still unable to receive the delivery for the 2nd attempt, the courier will send the item back to us and the transaction will be refunded to you via a one-time use coupon code. You will receive the coupon code via email. The amount on the coupon code corresponds to the total amount for the merchandise originally purchased. It will not include the shipping, handling, shipping insurance and VAT for shipping for the original order. You may use the coupon code to purchase items from our Website. The coupon code will be valid for 30 days upon email.

        As a precaution, please keep a copy of the delivery receipt of the delivered product. In the rare circumstance that your order has a defect or an item is missing from your order please contact our Customer Service at shopgenevievecustomercare@gozumgroup.com. You will be required to provide your Customer ID, Order ID, Order Date and the details of your missing item.

      16. Exemption of Liability:The goods displayed in this Website are not subject to any warranties and guarantees as to their accuracy. Hence, the Company and its suppliers hereby expressly exclude all conditions, warranties or other terms except those implied from any law or equity. Thus, the Company should not be liable for damages for loss of use, profits, damage to goodwill or reputation, arising out of the use or inability to use, performance or failure of this Website or the Linked Sites or any materials posted thereon, whether such damages are foreseeable or arise in contract, tort, equity, by statute, common law or otherwise.

      17. Linking to this Website:You may link to our homepage. You must do so in a legal and fair way and not damage the reputation of the Company. You cannot however establish a link in such manner that will convey the idea that will suggest any form of association, approval or endorsement on our part where none existed. You must not establish a link from any Website not owned by you. This Website should not be framed on any other site, or you may not create a link to any part of this Website except on the homepage. As such, we shall be at liberty to withdraw linking permission without notice.

      18. Disclaimer as to Ownership of trade marks, images of personalities and third party copyright.: It is understood that all persons, third party, trademarks and images of third party products, services or locations featured in the Website are not in any manner affiliated or associated with the Company except when expressly stipulated. You must not rely on the existence of such a connection or affiliation. Any trademarks or names appearing in this Website are owned by the respective trademark owners. Where a trademark or brand name is referred to, it is used mainly to describe and identify the products and services. You should not assert that such products or services are endorsed by or connected with the Company.

      19. Indemnity: You agree to indemnify, defend and hold harmless the Company, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

      20. Variation:The Company shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

      21. Invalidity:If any part of the Terms of Services is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not affect all other clauses remaining in full force and effect. In so far as possible where any clause/sub-clause or part of a clause/sub-clause can be served to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.

      22. Complainants:We operate a handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. Contact us at: shopgenevievecustomercare@gozumgroup.com.

      23. Waiver:If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

      24. Governing Law and Jurisdiction:These terms and conditions are to be construed in accordance with the laws of the Philippines and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Philippine courts.

      25. Entire Agreement:The above Terms of Service (including the Privacy Policy, any other Kawaii Lifestyle Inc. policies linked to herein, and where relevant the Community Guidelines) constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and the Company. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Kawaii Lifestyle Inc.